Terms of sale

Online sales through this website have not started yet. Until then, products are shown for information only and we take orders by enquiry. These terms apply to purchases through the webshop from the day it launches.

These general terms govern the sale of products through the crocherry.com online shop. By placing an order you confirm that you have read and accept them. Anything not covered by these terms is governed by the Croatian Consumer Protection Act, Civil Obligations Act, Electronic Commerce Act and other applicable regulations of the Republic of Croatia. In case of any discrepancy, the Croatian version prevails.

Seller information

TREŠNJA d.o.o.
Registered office: II. Maksimirsko naselje 4, 10000 Zagreb, Croatia
Production facility, plantation and showroom: Ninski Stanovi, by county road 6011
Registered with the Commercial Court in Zagreb, MBS: 110013110
OIB (tax no.): 12796001269 · VAT ID: HR12796001269 [■ confirm]
Share capital: [■ amount] EUR, paid in full
Management board member: [■ full name]

Raiffeisenbank Austria d.d., IBAN: HR5224840081107263434
Erste&Steiermärkische Bank d.d., IBAN: HR8224020061100497890

E-mail: info@crocherry.com · Phone: +385 1 2348 715 · Opening hours: Mon – Sat 7:00 – 16:00

Products and prices

• We describe our products as accurately as we can. Photos are illustrative – the colour, label or packaging may differ slightly, especially for products made from fresh fruit and herbs, which depend on the harvest.
• All prices are in euros (EUR) and include VAT. Delivery costs are not included in the product price and are shown before you confirm your order.
• The price shown when you confirm the order applies. We reserve the right to change prices and our offer, and to correct obvious pricing errors – in that case we will contact you before shipping and you may cancel the order at no cost.
• Quantities are limited to stock. If a product is no longer available after you order, we will let you know and refund the amount paid or offer a replacement.

Alcoholic beverages

We sell wines and liqueurs only to adults. By ordering such products you confirm that you are at least 18 years old. The delivery service may ask for identification on delivery and refuse to hand over the parcel to anyone who cannot prove they are of age; in that case the order is cancelled and the amount paid, less delivery costs, is refunded to the buyer.

Ordering and the contract

1. Choose your products, add them to the cart and enter your delivery and billing details.
2. Before confirming, check the order summary – products, quantities, total price including delivery and payment method – and correct it if needed.
3. Clicking “Place order with obligation to pay” sends a binding order.
4. We confirm receipt of your order by e-mail. The contract is concluded when we send you the order confirmation, together with these terms.

The contract is concluded in Croatian or English. We store your order and invoice and will send them to you again on request.

Payment methods

[■ To be completed when the webshop launches, e.g.: card payment through the payment service provider (Visa, Mastercard, Maestro…), bank transfer against a proforma invoice, cash on delivery.]

We never see or store payment card details – they are processed directly and encrypted by the payment service provider. For every order we issue a fiscalised invoice, sent to you by e-mail and/or included in the parcel.

Delivery

• We deliver within [■ the Republic of Croatia / EU countries] via [■ delivery service].
• Delivery takes [■ number] working days from the order confirmation or from receipt of payment. If we cannot meet this deadline we will contact you, and if delivery is more than 30 days late from the conclusion of the contract, you may terminate the contract and receive a full refund.
• Delivery cost: [■ amount / free above a certain amount].
• You can also collect products in person at the showroom on the plantation, during opening hours and by prior arrangement.
• When collecting the parcel, check whether it is damaged. Record any damage to the packaging in the delivery service’s report and contact us within 48 hours with a photo – we will replace the product or refund you.

The risk of loss of or damage to the products passes to the buyer when the buyer or a person designated by the buyer takes possession of the parcel.

Right of withdrawal

If you are a consumer, you have the right to withdraw from a contract concluded through the online shop within 14 days, without giving any reason. The period starts on the day you or a person designated by you (other than the carrier) take possession of the products, and for an order of several products delivered separately – on the day you take possession of the last one.

How to withdraw

Before the period expires, send us a clear statement of withdrawal by e-mail to info@crocherry.com or by post to our registered office. You may use the form at the bottom of this page, but you don’t have to. We will confirm receipt of your statement without delay.

Returning products and refunds

• Return the products to us no later than 14 days after sending the withdrawal statement, to [■ return address]. You bear the direct cost of returning them.
• We will refund the amount paid, including standard delivery costs, no later than 14 days after receiving your withdrawal statement, using the same payment method you used, at no extra cost. We may withhold the refund until we have received the products or proof that they have been sent.
• You are liable for any reduction in the value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions

The right of withdrawal does not apply to:

• products made to your specifications or clearly personalised, e.g. gift boxes put together to your choice or with your message,
• products that are liable to deteriorate or expire rapidly,
• sealed products that are not suitable for return for health protection or hygiene reasons if you unsealed them after delivery – e.g. opened cosmetics, food and drinks.

Liability for defects

We are liable for material defects in products under the Civil Obligations Act. If a product is defective, let us know within two months of discovering the defect and no later than two years from delivery. You may request that the defect be remedied, the product replaced, the price reduced or the contract terminated with a refund. For products with a best-before date, we are liable for defects that appear before the marked date, provided the product has been stored properly.

Complaints

You can send us a written complaint:

• by e-mail to info@crocherry.com,
• by post to: Trešnja d.o.o., II. Maksimirsko naselje 4, 10000 Zagreb, Croatia,
• in person at the showroom on the plantation in Ninski Stanovi.

We will confirm receipt of your complaint without delay and send a written reply within 15 days of receiving it.

Out-of-court dispute resolution

If we cannot resolve a dispute by agreement, the consumer may turn to a body for alternative consumer dispute resolution, such as the Mediation Centre of the Croatian Chamber of Economy (hgk.hr). [■ State whether the seller is willing to take part in out-of-court dispute resolution and before which body.] Disputes not resolved out of court fall under the jurisdiction of the competent court in the Republic of Croatia, and a consumer may also bring an action before the court of their place of residence.

Personal data protection

We use order data solely to process, deliver and invoice the order and to meet our legal obligations. More in our Privacy policy and Cookie policy.

Changes to these terms

We may change these terms, and changes take effect when published on this page. Each order is governed by the terms in force when it was placed.

Withdrawal form